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Library Management Service 2017-04-12T14:05:43+00:00

LIBRARY MANAGEMENT SERVICE

HPC’s LMS solution works like a virtual librarian, managing your library’s budget, making purchasing decisions, overseeing subscription renewals, managing communication of library resources, and providing day-to-day search assistance and support to staff and library patrons.

There are three core service areas for managing any medical library, and HPC offers all three services in an “a la carte” format. Clients can choose the type of library support they need, and HPC customizes our services to fit each client’s unique educational needs and library goals.

  • collection development and budgetary oversight

  • overseeing the library web presence and communication of access to resources that are available

  • handling of day-to-day lit searches, article requests, ILL inquiries from library users by a certified MLS/MLIS librarian

Institutions that need HPC’s Library Management Services:

  • Libraries that may or may not have an on-staff MLS/MLIS librarian or aide but need additional support with day-to-day search assistance, article requests, literature searches and managing interlibrary loan and other document delivery platforms.

  • Health systems with multiple libraries that the system desires to consolidate into one central library with electronic access provided for all its locations.

  • Institutions that, due to budget constraints, have been forced to eliminate full-time librarian positions but still need professional oversight of the spend they’ve maintained, a solution for cutting costs and an expert to handle search assistance and other library requests.

Steps for Getting Started

HPC will provide a complete initial analysis of a client’s medical library, looking at current spend, processes and costs as well as utilization and demand. We then work with the client and their staff to eliminate wasteful spending, provide as-needed assistance for article search requests and instructional training for library visitors, offer process improvement recommendations and ultimately maximize the client’s ROI on their library.

With HPC’s LMS solution, clients can afford to keep their library, but more importantly HPC ensures that your library remains current, compliant, relevant and a valued component of your organization.

WHY YOU SHOULD CHOOSE HPC:

HPC guarantees that our clients will experience a seamless transition to our library services under the direction and oversight of one of our MLS / MLIS librarians.

HPC customizes our service to meet each and every client’s unique needs. Whether that means managing everything top to bottom for your library, or simply providing support in a specific area, HPC has a solution for you.

HPC has a proven track record for partnering with our clients to identify ways to cut costs while maximizing the resources available through their libraries.

HPC’s clients consistently praise our Library Management Services for exceptionally fast response times, consistent delivery of planned budget objectives, superb customer service and knowledgeable research support with day-to-day library requests.

Hilton Publishing Company

WHAT OUR CLIENTS & CUSTOMERS SAY

Our top priority is to make sure that our customers and clients are more than satisfied with our services and pleased with their experience with us.

“Please know that we remain grateful for your efforts to assist us in such matters. As healthcare continues to evolve, the importance of all of us working together to ultimately best serve the patients who depend on us to deliver high quality, cost conscious care remains everyone’s priority.”

-- Executive Medical Director,
Association Management Service Customer

“We are very satisfied. HPC’s librarian has been exceptional and we are looking forward to getting the portal up and running. Thank you!”

-- Director of Nursing, Clinical Education & Professional Development,
Library Management Service Customer

“Having worked with Hilton Publishing for several years as a buyer with Memorial Health System, I can personally attest to the superior product quality and excellent customer service HPC provides. In my new role with MedAssets, it is my privilege to recommend HPC to all of my clients.”

-- GPO Regional Client Manager,
MedAssets, Media Management Service GPO Rep

“There are many coder training and assessment tools available, but none that score and analyze with real cases in a true production environment, identifying your coders’ ICD-10 strengths and hospital’s revenue risks.”

-- Vice President of Sales,
Medical Coding Solutions Customer

“YES, YES, YES!!! I think everyone, self-included, is proud and satisfied. Thanks to you and your folks for ‘GOING THE DISTANCE’ with us.”

-- Dr. John Ruffin, Author of Going the Distance,
Hilton Publishing Division

“Thanks for the update. A few of our folks have worked with Hilton—always good things to say. Good folks and very responsive. Your team has been great to work with. Thank you for your help on this.”

-- Regional Sales Manager, Publisher/Distributor,
Library Management Service Vendor Rep

“Thank you for the information! I was able to get what I needed to place an order. Wow, now this was a quick response! Thank you very much!”

-- Senior Buyer, Corporate Supply Chain,
Media Management Service Customer

“It looks fab! Thank you so much for your help on this! Great job again…”

-- NAHSE National Membership,
Custom Printing & Publishing Customer

“Thanks for contacting me because this sounds much simpler and economical than doing it on my own.”

-- Pharmacist,
Association Management Service Customer

“Wow, is all I can say!!! Thank you so much. This will not only be a help to my students but I am working on a Neonatal Death and Palliative Care Policy and many of these articles will help. I have highlighted the ones I am interested in. If it is too many let me know. Thank you again….you are amazing!”

-- Professional Development Specialist & Perinatal Bereavement Coordinator,
Library Management Service Customer

“You have created the “A” in awesome! Thank you very much for this information. Greatly appreciated!”

-- Buyer, Materials Management,
Media Management Service Customer

“H.I.M. ON CALL employs highly qualified coding staff and delivers an exceptional level of accuracy. They quickly respond to our needs and live-up to their guarantees.”

-- Director of Corporate Coding,
Medical Coding Solutions Customer

“Thank you. This process is certainly very painless. Thank you for this good news. We appreciate everything you do for us.”

-- Manager, Acute Dialysis Unit,
Association Management Service Customer

“Thanks so much, this sales report is perfect!”

-- Lisa Rose, Author of Sickle What?,
Hilton Publishing Division

“Hilton Publishing Co. (HPC) has worked us for over 5 years servicing the health system with books and other media. HPC is a one-stop shop sourcing and procurement partner. They work as true partners and always obtain competitive prices. HPC has excellent customer service, product and service selection, and an unmatched focus on delivery on-time. Their business model and standardization of media purchasing has decreased the cost of business, the cost of product and has greater efficiencies.”

-- Director of Supplier Diversity & Ethical Sourcing, Parkland Health & Hospital System,
Media Management Service Customer

“You must be the most patient person EVER to enroll all of us in conferences! Thanks so much.”

-- Manager Women’s & Children’s Health,
Association Management Service Customer

“Thank you for your help. You do a great job saving for us!”

-- Executive Assistant to President/CEO,
Association Management Service Customer

“Hilton, Thank you to you and your HPC team for responsive customer service!”

-- VP Supplier Diversity,
Media Management Service Customer

“Thank you so much. You all are really wonderful in customer service.”

-- Buyer, Materials Management,
Media Management Service Customer

“I’m getting a lot of good feedback on the [marketing] flyer. There may be an uptake in speaking/book signing events. You did good!”

-- Fred Evans, Author of Surviving Cancer,
Hilton Publishing Division

Get in Touch

Use the form below to drop us an email. Old fashioned phone calls work too.

(219) 922-4868

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